How to open a return

To initiate a return with DQ Distribution, please follow these steps:

1. Log into Your Account:

  • Visit account.dqdistribution.com.
  • Enter your email address and follow the prompts to receive a login code.
  • Use the code to access your account.

2. Access Your Order History:

  • Once logged in, navigate to the Order History or My Orders section.
  • Locate the order containing the item(s) you wish to return.

3. Initiate a Return Request:

  • Select the specific order to view its details.
  • Look for a Return Items or Request Return option.
  • Choose the item(s) you want to return and provide a reason if prompted.

4. Follow Return Instructions:

  • After submitting your request, wait for approval from DQ Distribution.
  • Upon approval, you'll receive instructions, which may include:
    • A return shipping label.
    • Packaging guidelines.
    • Designated shipping methods.

5. Ship the Item(s) Back:

  • Securely package the item(s) as per the provided guidelines.
  • Attach the return shipping label, if supplied.
  • Send the package using the specified shipping method.

6. Await Confirmation:

  • Once DQ Distribution receives and processes your return, they will notify you.
  • Depending on their policy, you'll receive a refund, exchange, or store credit.

Note: DQ Distribution offers free 60-day returns, allowing you to shop with confidence.

If you encounter any issues or have questions, please contact DQ Distribution's customer support:

For more information, refer to DQ Distribution's Returns & Refunds page.